Professional Standards/Code of Ethics
All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS®' Code of Ethics and Standards of Practice.
Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction
REALTORS® involved in a disagreement, such as a commission dispute, may be required by the Code of Ethics to submit to arbitration.
An alternative to ethics complaints and arbitration, mediation can be an effective way to solve disputes.
Etiquette and courtesy not addressed by the Code of Ethics can go a long way toward establishing a REALTOR® as a first-class professional.